Help Desk

DISTI company is a Dell’s AuthorizedService Provider (DASP) for Bosnia and Herzegovina.

Customers of computer hardware expect and deserve that their suppliers provide them service for their hardware, so their business do not suffer longtime and expensive downtimes and delays.

Having this in mind, DISTI Company has provided its customers high-quality and fast service department which is responsible for servicing your computers and computer equipment. Depending on the device you purchase, you have the proper guarantee on the purchased device. In case of failure, according to the rules and guarantees, our service will service your computer.

If the warranty of your device has expired or device you have purchased is not DISTI device, we offer the same service desk for your devices, for more details please contact our sales department.

Dell’s Authorized Service Provider (DASP) accreditation program gives the assurance of Dell quality service!
The quality of Dell's distributors’ support operations is assured through Dell’s AuthorizedService Provider (DASP) accreditation program. The DASP accreditation is only awarded to Dell distributors that pass a stringent audit of their service delivery capabilities. The audit covers all aspects of service delivery from call handling systems and processes through spare parts logistics and management processes.
Dell’s distributors have access to Dell’s Technical Support centre, Dell technical training and the Dell Certified System Expert (DCSE) program. All technicians working on Dell systems must be appropriately certified under the DCSE program – thereby ensuring that they are qualified to support Dell systems.
In-country support is delivered by Dell’s distributors who provide local language technical assistance and diagnosis together with full repair capability.

Technology is a significant investment, and it pays to protect your IT systems from costly downtime. With Dell, you get fast resolution, high uptime, and increased productivity. Dell puts you back to work fast.

In these times on-site service is a must, Dell has the right plan for your business needs. Dell has developed a service tailored to varying customer requirements for system uptime. Designed to provide a base level of customer security, the Next Business Day Response Service places a Dell-certified technician at your location the following business day (if necessary).

DISTI as a Dell partner and distributor of Dell products in Bosnia and Hercegowina provides you with this service anywhere in Bosnia and Herzegovina.